FAQs Toronto Moving Company
Q. How will you protect my furniture?
A.
All furniture moved will be wrapped in thick quilted furniture blankets We secure them with stretch wrap or tape to eliminate damages and scratches to your furniture. We also use cargo straps on our trucks to tie down and secure certain objects from shifting during transit.
Q. How much notice do you need?
A. Short notice is OK but depends on our trucks availability.
Q. What size is your truck?
A. We always use 17, 20, 24 and 28 foot trucks. A 17 foot truck can move 1-2 bedrooms in one trip. A 24-foot truck can move a 3-4 bedroom house in one trip.
Q. Do you use any moving equipment?
A. All of our trucks are fully equipped with special blankets, dollies, straps, ramps etc.
Q. When should I call to book my move?
A. The earlier the better. It is best to book 4-6 weeks in advance especially during Summer times which are our busiest times.
Q. Do I have to pack my belongings? Or you will you do it for me?
A. We shall pack your belongings if you do not have the time to do so or want to leave this step of the move up to professionals. If you would like us to pack your belongings, it is best that you make this arrangement with us prior to your moving day. For the most cost-efficient move, be completely packed and prepared prior to the movers' arrival.
Q. Do you sell packing materials?
A. Yes. We have everything you need for self packing. We also offer full packing services. From boxes to bubble wrap, the materials you need are available at our warehouse at competitive prices.
Q. Are you insured?
A. Yes, we are insured by State Farm Insurance. We carry moving, cargo and liability insurance Coverage for up to 2 million for loss or damage to any of your property that we transport. We carry full liability moving insurance from the starting point to your final destination. All goods are insured while in transit.
Q. Do you own your trucks?
A. All our trucks belong to City Wide Movers. We reserve the right to send a rented truck in case of breakdowns.
Q. What happens if I have to reschedule my move?
A. As soon as you realize there may be a problem with your moving date, you need to contact City Wide Movers to arrange for a new pickup/delivery/trip date.
Q. My beds may need to be taken apart?
A. Our trucks are all equipped with the necessary tools for dismantling and reassembly of furniture if needed.
Q. Can I Move My Plants?
A. City Wide Movers cannot accept responsibility for safely moving your plants because they may suffer from a lack of water and light as well as probable temperature changes while in the van. You may prefer to transport your house plants in the family car.
Q. Can the movers transport my pet?
A. No, there is no safe place in a moving truck for pets. They cannot be transported in the cab for insurance reasons, and the box of the truck is inappropriate due to lack of climate control and the danger posed by potential shifting of heavy objects.
Areas we serve in Ontario:
